General Terms & Conditions · Community Guidelines · Privacy Policy

1. Scope & Purpose

Avantgarde Vision Luxembourg ASBL (“Avantgarde”) operates a discipline-based digital platform designed to provide visibility, orientation, and access within the creative ecosystem across Europe.

Avantgarde provides platform infrastructure only. It does not act as an agency, management company, representative, employer, recruiter, or service provider for its users. Avantgarde does not place, select, or recommend individual members for opportunities.

The platform is accessible via web browser and mobile application. These terms apply to all access methods.

2. Registration & Membership

Registration on the Avantgarde platform creates a user profile after approval. Avantgarde applies internal approval criteria to assess applications for profile activation. These criteria are available upon request at hello@avantgarde-eu.com. Basic visibility on the platform is unconditional and does not require a paid membership. The free Basic Profile tier is permanent and has no time limit.

Paid memberships provide access to additional platform features and functionality but do not imply promotion, representation, selection, or guaranteed outcomes. Avantgarde reserves the right to review, approve, or remove profiles in line with its purpose and these terms.

3. Membership Tiers

3.1 Talent Tiers

Avantgarde offers the following membership tiers for creative professionals:

• Presence (Free) — Free, permanent. Approved basic profile, member dashboard, Avantgarde newsletter, discipline & country rooms, freemium Knowledge Hub articles, apply to posted opportunities, application tracker, 1 event / call submission per month.
• Participation (Community) — €89/year or €8.90/month.
• Professional (Premium) — €149/year or €14.90/month.
• Curated (Platinum) — €229/year or €22.90/month.

3.2 Ecosystem Organization (ECO) Tiers

ECO tiers are designed for cultural entities that wish to be visible and discoverable within the Avantgarde ecosystem — by talents, peers, and the public. ECO membership is a standalone product separate from Partner accounts.

• Basic Presence — Free, permanent. Public profile card, listed in ecosystem directory, discoverable by talents. No time limit. Supporting the visibility of small organisations with limited resources is central to Avantgarde’s mission.
• Active Member — €150/year or €15/month.
• Ecosystem Partner — €300/year or €30/month.

3.3 Partner & Institution Tiers

Partner tiers are designed for cultural institutions and organisations whose primary need is talent discovery — searching the talent pool, building shortlists, publishing calls, and making direct contact. Partner accounts are application-based. Avantgarde does not guarantee outcomes, matches, or responses.

Partner accounts do not include a public profile by default. Partners appear on the platform through the opportunities they post. A public ECO-style profile card can be added to any Partner account as a paid add-on (see Article 3.4).

• Access Plus — €1,200/year or €119/month.
• Discovery Premium — €2,400/year or €229/month.
• Discovery Platinum — €4,200/year or €399/month.

3.4 ECO Profile Add-On for Partners

Any Partner tier account may add a public ECO-style profile card for €150/year. This provides a public directory listing linked to the existing Partner account. The ECO add-on and the Partner account are managed from the same dashboard but are billed as separate products.

4. Billing, Payment & Invoicing

4.1 Payment processor

All subscription payments are processed securely via Stripe. Avantgarde does not store full card details. Payment data is held by Stripe in accordance with PCI-DSS standards. By subscribing, members authorize Avantgarde to charge the applicable fee to the payment method on file via Stripe at each billing cycle.

4.2 Billing cycles

Members may choose between two billing cycles at the time of subscription:

• Monthly subscription: the membership fee is charged on a recurring monthly basis, on the same calendar date as the original subscription date.
• Annual subscription: the membership fee is charged once per year on the same calendar date as the original subscription date, at a discounted rate as displayed on the pricing page at the time of purchase.

All prices are stated in Euro (€) and are inclusive of any applicable VAT where required by law.

4.3 Automatic renewal

Both monthly and annual subscriptions renew automatically at the end of each billing period unless cancelled prior to the renewal date. Avantgarde will send a reminder by email no fewer than 7 days before the renewal of an annual subscription. No separate reminder is sent for monthly renewals.

4.4 Price changes

Avantgarde reserves the right to modify subscription prices. Members will be notified of any price change by email at least 14 days before the change takes effect. Continued use of the platform after the new price takes effect constitutes acceptance of the new price.

4.5 Failed payments

If a payment fails on the billing date, Avantgarde will attempt to process the charge again within 3 and 7 days respectively. If payment remains unsuccessful after the second attempt, Avantgarde reserves the right to downgrade the account to the free tier until payment is successfully processed. The member will be notified by email of any failed payment.

5. Cancellation & Refund Policy

5.1 Cancellation

Members may cancel their subscription at any time through their account settings.

• Monthly subscriptions: cancellation takes effect at the end of the current monthly billing period. The member retains access to paid features until that date.
• Annual subscriptions: cancellation takes effect at the end of the current annual billing period. The member retains access to paid features until that date.

Upon cancellation, the member’s account reverts to the free / downgraded tier and remains accessible in accordance with these terms.

5.2 Refund policy

Subscription fees are generally non-refundable. Avantgarde does not issue partial refunds for unused days within a monthly billing period or unused months within an annual billing period.

Exceptions:

• EU statutory right of withdrawal: for members resident in the European Union, a statutory right of withdrawal of 14 days applies from the date of initial subscription. However, by completing the subscription and accessing paid features immediately, the member expressly requests that the service commence before the withdrawal period expires and acknowledges that the right of withdrawal is thereby forfeited upon full performance of the service, in accordance with Article 16(m) of Directive 2011/83/EU. Avantgarde presents this waiver clearly as a checkbox at the point of purchase.
• Exceptional circumstances: refund requests in exceptional circumstances may be submitted to hello@avantgarde-eu.com and are considered at Avantgarde’s sole discretion.
• Technical failure: if a verified technical failure on Avantgarde’s side prevents a member from accessing paid features for a significant period, Avantgarde will assess the situation and may offer a pro-rated credit or refund at its discretion. A significant period is defined as 30 days or more.

5.3 Switching plans

Members may upgrade or downgrade their subscription tier at any time through their account settings.

• Upgrades take effect immediately, with the price difference prorated for the remainder of the current billing period.
• Downgrades take effect at the start of the next billing period.
• Switching between monthly and annual billing is possible at the next renewal date.

6. Fair Pay Check

The Fair Pay Check is a community-powered, anonymous pay transparency tool available on the Avantgarde platform. It enables members to submit and view aggregated rate information across disciplines, countries, and types of work.

6.1 Data collected

Members may voluntarily submit rate information including: fee range, discipline, country, type of work or engagement. No personal identifiers are collected or linked to submissions. Submissions are anonymous and cannot be traced back to individual members.

6.2 Data use and storage

Submitted data is aggregated and displayed as anonymised community benchmarks. Raw submissions are not shared with third parties. Avantgarde does not sell or commercially exploit Fair Pay Check data. Data is retained in aggregated form to maintain the integrity of benchmarks over time.

6.3 Accuracy and liability

Fair Pay Check data is community-generated and unverified. Avantgarde does not guarantee the accuracy, completeness, or reliability of submitted rates. The Fair Pay Check is an informational tool only and does not constitute professional financial, legal, or contractual advice. Members should use the data as one reference point among many and seek independent advice where appropriate.

6.4 Visibility

Aggregated Fair Pay Check results are visible to all registered members. Submission of data is voluntary and available to Community tier and above.

A summary of how Fair Pay Check data is collected and used is also available directly on the Fair Pay Check page within the platform.

7. Events & Formats

Avantgarde may organise, co-organise, or participate in events, exhibitions, fairs, and other formats in which members may be invited to participate (“Events”).

7.1 Participation

Member participation in Events is voluntary and governed by separate participation agreements or terms communicated at the time of invitation. These GTC do not in themselves constitute an agreement to participate in any Event.

7.2 Fees and commissions

Where Events involve fees, booth contributions, or commission arrangements, the applicable terms will be communicated separately and in writing prior to participation. Avantgarde will not charge fees or commissions without prior written agreement with the member.

7.3 Liability

Avantgarde’s liability in connection with Events is limited to its role as organiser or co-organiser of the Event format. Avantgarde is not responsible for outcomes, sales, commissions due from third parties, or arrangements made directly between members and third parties at or arising from Events.

8. AI Features & Data Use

Avantgarde does not use member content, profile data, uploaded media, or any user-generated material to train, fine-tune, or develop artificial intelligence models. Member data is processed solely to operate the platform and deliver its features to the respective user.

Where Avantgarde integrates third-party AI tools to provide platform functionality, those providers are contractually bound by data processing agreements that prohibit the use of user data for AI model training. Avantgarde will identify any such integrations in its third-party processor list and update this policy accordingly.

AI-assisted features on the platform generate outputs based on the member’s own data only. Any AI-generated content remains the full responsibility of the member to review and approve before publication on the platform.

9. No Outcome Guarantees

Avantgarde does not guarantee:

• professional opportunities, collaborations, bookings, or engagements
• funding, commissions, or employment
• visibility results or selection outcomes
• responses from institutions or other members
• the accuracy or completeness of Fair Pay Check data

All interactions, communications, and outcomes resulting from platform use occur independently between users and third parties.

10. Platform Role & Limitation of Liability

Avantgarde provides technical and organisational infrastructure only. Avantgarde is not responsible for:

• the accuracy or completeness of user-provided information
• the conduct of users or third parties
• agreements, contracts, or communications between users
• cancellations, changes, or disputes related to published opportunities

To the extent permitted by Luxembourg law, Avantgarde excludes liability for indirect or consequential damages.

11. Advisory Board & Ambassadors

Members of the advisory board and ambassadors act in an independent, non-executive, and non-representative capacity. Their involvement does not constitute professional advice, representation, endorsement, or responsibility for platform decisions or outcomes. Advisory board members and ambassadors are not liable for actions taken by Avantgarde, its users, or third parties.

12. Content & Intellectual Property

Users remain fully responsible for all content they upload or submit. By submitting content, users confirm that they hold the necessary rights and that the content does not infringe third-party rights. Avantgarde may display submitted content within the scope of platform operation.

13. Changes, Suspension & Termination

Avantgarde may update platform features, membership structures, or these terms. Existing memberships will not be reduced in scope without prior notice. Avantgarde may suspend or remove profiles that violate these terms or conflict with the platform’s non-profit purpose.

14. Cross-Border Members & Applicable Law

14.1 Geographic scope

Avantgarde is a European platform open to members and organizations across Europe, including both European Union member states and non-EU countries such as Switzerland, Norway, Iceland, and the United Kingdom. These GTC apply to all members regardless of country of residence.

14.2 EU consumer protection

For members resident in the European Union, the mandatory consumer protection provisions of the member’s country of residence apply to the extent that they provide greater protection than Luxembourg law. These GTC do not limit or exclude any rights that EU consumers are entitled to under the laws of their country of residence. In particular, the EU Consumer Rights Directive (2011/83/EU) and applicable national implementations apply to consumer subscriptions.

14.3 Non-EU members (Switzerland, Norway, and others)

For members resident outside the European Union — including Switzerland, Norway, and other non-EU European countries — these GTC are governed by Luxembourg law. However, mandatory statutory consumer protection provisions of the member’s country of residence are not excluded to the extent they apply under that country’s law. Members in these countries subscribe and pay in accordance with the same terms as EU members, processed via Stripe in accordance with Stripe’s own terms and applicable local regulations.

14.4 Currency and payments

All subscription prices are stated in Euro (EUR). Stripe processes payments from members across Europe and internationally and handles currency conversion where applicable. Avantgarde is not responsible for exchange rate fluctuations or bank charges applied by the member’s financial institution.

14.5 VAT

Avantgarde Vision Luxembourg ASBL is currently below the Luxembourg VAT registration threshold and does not charge VAT on subscriptions. Should VAT become applicable in the future — including upon transfer of commercial operations to a new entity — this will be clearly displayed at the point of purchase. For EU members, VAT rates applicable in their country of residence may apply to digital services in accordance with EU VAT rules. For non-EU members, no EU VAT applies.

This section will be updated when Avantgarde’s commercial structure evolves. Members will be notified of any change to VAT treatment with reasonable advance notice.

15. Governing Law & Jurisdiction

These terms are governed by the laws of Luxembourg. The place of jurisdiction is Luxembourg, without prejudice to the mandatory consumer protection provisions applicable in the member’s country of residence as described in Article 14.

Purpose

Avantgarde is a professional, discipline-based platform designed to enable visibility, orientation, and access within the creative ecosystem. These guidelines exist to ensure a constructive, respectful, and reliable environment for all users.

Professional Conduct

Users are expected to:

• provide accurate and truthful information
• engage respectfully with other users
• use the platform for professional and ecosystem-related purposes

Misrepresentation, impersonation, or misleading information is not permitted.

Prohibited Use

The following is not permitted:

• harassment, discrimination, or abusive behaviour
• unsolicited commercial outreach or spam
• misuse of profiles or submissions for purposes unrelated to the platform
• content that infringes third-party rights or applicable laws
• submission of false or misleading rate data to the Fair Pay Check

Content Responsibility

Users remain fully responsible for all content they upload or submit. Avantgarde does not actively moderate content but reserves the right to review and remove content that violates these guidelines or the GTC.

Enforcement

Avantgarde may issue warnings, limit functionality, or suspend or remove profiles. Decisions are made at Avantgarde’s discretion and do not require justification beyond reference to these guidelines and the GTC.

These Community Guidelines form part of the General Terms & Conditions. Violations may result in actions as described in the GTC.

1. Data Controller

Avantgarde Vision Luxembourg ASBL
49, Rue des Pommiers, L-2343 Luxembourg
hello@avantgarde-eu.com

2. Personal Data Collected

Avantgarde may collect and process:

• identification and profile data
• professional information voluntarily provided
• contact details (for paid members)
• uploaded media and documents
• technical data related to platform use
• payment and billing data processed via Stripe — Avantgarde does not store full card details; these are held securely by Stripe in accordance with PCI-DSS standards
• anonymized rate data voluntarily submitted to the Fair Pay Check — no personal identifiers are collected or stored in connection with Fair Pay Check submissions

3. Purpose of Processing

Personal data is processed exclusively for:

• creating and displaying user profiles
• operating the platform and its features
• enabling access between users and organisations
• processing and managing subscription payments and billing via Stripe
• generating anonymised community benchmarks (Fair Pay Check)
• administrative and communication purposes

4. Visibility & Data Access

Public profile data is visible on the Avantgarde platform and website. Extended profile data (EPK, contact details) is visible only to the respective user and authorised platform users (e.g. Partner or Institution accounts with the relevant tier access). Avantgarde does not sell personal data.

5. Legal Basis

Data processing is based on user consent and contractual necessity for paid memberships and subscription billing.

6. Data Retention

Personal data is retained only as long as necessary for platform operation or until deletion is requested, unless legal obligations require otherwise. Billing records may be retained for up to 10 years in accordance with Luxembourg accounting and tax law. Anonymised Fair Pay Check data may be retained indefinitely in aggregated form as it contains no personal identifiers.

7. User Rights

Users have the right to access their personal data, rectify inaccurate data, request deletion, restrict processing, and withdraw consent at any time. Requests can be sent to hello@avantgarde-eu.com.

8. Third-Party Processors

Avantgarde uses the following categories of third-party service providers in compliance with GDPR:

• Hosting and infrastructure providers
• Email service providers
• Stripe — payment processing. Stripe acts as an independent data controller for payment data in accordance with its own privacy policy and PCI-DSS standards.

Where third-party AI tools are used operationally, Avantgarde ensures via data processing agreements that such providers do not use member data for AI model training or development. No data is transferred for commercial exploitation.

9. Changes to This Policy

This Privacy Policy may be updated as the platform evolves. The current version is always available via the Avantgarde website and platform. Members will be notified of material changes via the platform.